Emotional Intelligence & Teamwork

Evan Tsun
Hammer Health Science Building - 701 West 168th Street - LL-110
Friday, July 11, 2014 - 09:00 to 11:00

This course is part of the Customer Service Track and will increase your understanding of how Emotional Intelligence (EI) skills can enhance teamwork and patient-centered care. Through interactive exercises, participants will learn how to use EI skills to increase their effectiveness with colleagues and patients.Learning Objectives:

To review Emotional Intelligence skills and how they can be used to enhance patient-centered care.
To define the different types of empathy and how they can be ...